Omnichannel
Gateway

Designed for seamless omnichannel payment management, our Payment Gateway consolidates all your transactions, regardless of their source, and integrates them with your PMS or POS. Our platform streamlines your reconciliation process while enhancing your guests' experience.
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Our offer for the Hospitality Business

Our Payment Gateway consolidates all payment flows into a single, unified view, allowing hotel staff to manage transactions efficiently and seamlessly across all interfaces, whether through a website, kiosk, or PMS. This streamlined approach simplifies operations and boosts staff productivity, with no need to change your current provider.

For guests, the Payment Gateway ensures a smooth and hassle-free payment experience by enabling the reuse of their card on file for additional expenses, eliminating the need to return to the front desk. This provides ultimate convenience while maintaining secure and efficient payment processing.

The Payment gateway enhance your guest experience at every step of the journey:

Man checking in at hotel reception desk

Check-In

Whether the booking is made at the reception or online , our Payment Gateway perfectly enables easy & fast check-in of your new guests at arrivals. It safely stores the card details thanks to the tokenization process, no matter where it come from. No need to reconcile all of your bookings at the end of the day.

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Pre-Authorization

Thanks to our Payment Gateway, staff can easily process a pre-authorization on their PMS. All information are instantly communicated with the Payment Gateway for a smoother management.

Customer paying with phone at café counter

Top-Up

Thanks to the tokenized card, your staff can perform a top-up in a simple way, if the guest wants to use add-on services. Authorization is sent to the tokenized card, and the transaction is completed in real time. No need for your guest to come back to the desk!

Happy-African-American-Hotel-Receptionis

Check-Out

As for the check-in, our Payment Gateway ensures a smooth check-out experience for your guests, both at the reception and online. Guests simply need to return their room key and leave without any concerns about payment. Since their payment information is securely stored, the final amount will be automatically charged, allowing them to depart peacefully.

Key Benefits of Our Payment Gateway

Customer paying with phone at café counter

Time Efficiency Improvements

Automating transaction inputs into the Property Management System (PMS) streamlines processes by removing the need for manual entry and duplication of tasks, such as re-entering card details. This not only saves time for the Front of House team but also reduces the risk of errors, ensuring transactions are accurate and reliable.

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PCI Compliance

Card data is securely stored by Global Blue, ensuring a high level of protection. A token is generated when needed to transfer data into the Property Management System (PMS), which enhances security and significantly reduces the scope of PCI compliance. As a result, card data is no longer stored within the PMS or hotel, mitigating the risk of fines and compliance breaches.

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Card on file

Hotels continue to retain guests' card data on file, enabling efficient payment processing for any additional charges. This eliminates the need for repeated in-person transactions, streamlining billing for incidentals and late adjustments. Additionally, it provides protection against negative cash flow and financial risk by ensuring prompt and reliable payment collection.

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Data analysis

Payments are funneled into the PMS in real-time offering deeper insights into guest behavior and purchasing habits. These insights enable hotels to tailor bespoke packages based on a clear understanding of what guests are paying for, enhancing personalization and revenue opportunities.

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Frictionless experiences

Automated check-in and check-out processes enhance convenience, allowing guests to use their mobile phones as room keys. They can also settle folios remotely through an e-commerce portal, while the PMS integration ensures that payments are fully processed and logged, providing a seamless and efficient experience.

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Enhancing Innovation Through Collaboration

Seamless omnichannel payments for Nexi on Oracle platforms

The strategic partnership between Nexi and Global Blue further enhances our capabilities to offer merchants and corporates the best combinaison of extensive European coverage and close proximity to customers.

We will broaden our omnichannel acceptance solutions and persist in offering solutions that enable new user experiences for consumers and new business opportunities for merchants, with a particular emphasis on hospitality and retail industries.

 

Roberto Catanzaro

SVP Strategy & Chief Product Officer, Nexi
Learn more about Nexi

Omnichannel Gateway Q&A session

Global Blue's Omnichannel Payment Gateway connects all hotels' payment methods: booking tool, website, kiosk, or front desk, to the Property Management system. Hotel staff access all payment information in one place, without the need for reconciliation. It allows a smooth payment experience for guests, without the need to come back to the desk during their stay.

It saves time by automatically sending payment info to the POS/PMS, reducing manual work and mistakes. It also keeps card data safe through tokenization, which helps with PCI compliance and lowers the risk of data breaches.

Guests can use their saved card to pay for things like room service or spa treatments without going back to the front desk. It's fast, easy, and adds to a great guest experience.

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