Traveler
Solutions
Traveler Care:
Guiding Travelers Through the Tax Refund Process
Mobile Customer Care, our innovative mobile solution, provides personalized support to international shoppers at every step of the Tax Free Shopping journey, making their experience smoother and more seamless. With advanced Tax Free refund tracking, travelers can check their tax refund status in real-time, ensuring a hassle-free process.
Mobile Customer Care: The Ultimate Digital Companion
Global Blue’s Mobile Customer Care (MCC) delivers instant, real-time updates on tax refunds, linking shoppers to a personalized webpage. Tax Free Shopping rules vary by country, making real-time support essential to avoid failed refunds. Mobile Customer Care guides shoppers through every step of the refund process, prompting them to take action without needing additional apps download.
Key features, your shoppers can benefit from:
- Enhanced UX – A clear interface with intuitive navigation and prioritized CTA buttons guide shoppers through each step. The new "Swipe and Go" feature enables quick transaction validation.
- Boosted Refund Success & Added-Value Tools – Increases the online refund success rate by +10 percentage points.
- Self-Service Features – Shoppers can easily view their tax refund status and payment details at a glance. No need to call customer service or the boutique with the information at their fingertips!
Expanded Language Coverage
Thanks to Mobile Customer Care, we can promptly notify shoppers, as soon as they leave the store, about the different steps they need to follow to receive their Tax Refund.
With Mobile Customer Care, Global Blue introduced a real step-by-step coaching of the international travellers. For people shopping Tax Free once or twice a year, it is a tremendous improvement. They do not need to try to find help online, Global Blue takes them from the till to getting their refund, very quickly.
FAQs - Mobile Customer Care
No action is needed—this service is free and automatically included.
Simply collect the shopper’s contact details.
No, there’s no need for additional apps or platforms.
Both frequent and first-time travelers can take advantage of this service.
For frequent shoppers also discover the Global Blue app
Our Global Blue app gives easy access to everything regular shoppers need to plan, shop and claim their Tax Free refund. This includes a live refund status, merchant and refund point mapping.
- Enhance the experience for valuable frequent shoppers
- Drive more shoppers into participating Tax Free Shopping stores
- Provides additional marketing opportunities once a shopper is in destination
