Mobile Customer Care. The Upgrade.

Elevating the Digital Experience for Tax Free Shoppers Everywhere

We’re taking our Mobile Customer Care solution to the next level, providing an even smoother and more seamless experience for international shoppers. With these latest upgrades, we’re enhancing the digital experience for travelers who love Tax Free Shopping, ensuring they receive real-time support and greater visibility throughout their journey.

Your Digital Companion for Tax Free Shopping

Our Mobile Customer Care debuted in 2017. Within the last 12 months¹, it served over 8.7 million international travelers. With a 40% click rate among all travelers who receive it, Mobile Customer Care offers real-time, step-by-step guidance through the Tax Free Shopping process. Navigating the complexities of the refund process can be tricky, especially with varying rules across countries. But with Mobile Customer Care, shoppers can easily track their tax refund status and get clear next steps, all within one platform—no extra apps needed.

Guiding Tourists Through the Tax Free Shopping Process

Let’s dive into some of the standard features that make Mobile Customer Care a game-changer for international shoppers:

Notification-Based: Sends text or email notifications to keep shoppers informed.
A Message at the Right Moment: Mobile Customer Care prompts shoppers to take action on their refunds at the right time.
Guiding Through the Next Step: Helps travelers navigate each stage of their refund journey with clear next-step guidance.
Higher Refund Success Rates: Real-time guidance helps prevent failed refunds, leading to increased shopper satisfaction.
No Extra Apps Needed: Mobile Customer Care bridges the gap by prompting shoppers to take action on their refunds directly, without the need for additional apps or platforms.

Our recent survey showed that 90% of shoppers find these real-time notifications and guidance extremely useful. By prompting travelers to take action, our solution helps prevent incomplete validations that can lead to failed tax refunds, all while maintaining smooth, uninterrupted shopping experiences.

What’s New with Mobile Customer Care?

The latest update enhances usability, increases accessibility, and boosts refund tracking visibility. Here’s a rundown of the new features:

Intuitive User Experience (UX): The enhanced interface includes clearer transaction signposting and prioritized call-to-action buttons, helping shoppers easily navigate the next steps. The new “Swipe and Go” feature, with advanced barcode sliders, allows for fast transaction validation.
Expanded Language Coverage: Now supporting 12 languages, including newly added French, Arabic, and German, our Mobile Customer Care leads the way in language accessibility within the Tax Free Shopping sector.

Self-Service Features: The refreshed UX design gives travelers a clear view of their tax refund status, with payment details right below—making it easier to track tax refunds at a glance.
Availability: The enhanced Mobile Customer Care has been available to travelers since February 2025. The new features will be automatically available to users without any additional steps or apps required.

By continually refining our solutions, we’re strengthening our position as a leader in Tax Free Shopping, ensuring that international travelers enjoy a hassle-free and rewarding experience.

Why Global Blue Is the Go-To Partner for Retailers

With 18 million travelers and 40 million Tax Free transactions annually², Global Blue is the trusted name for retailers aiming to tap into the global shopper market. By offering cutting-edge technology and tailored solutions, we help retailers streamline in-store processes, enhance staff efficiency, and ultimately maximize sales from international shoppers.

At Global Blue, we are committed to providing innovative digital solutions that support both travelers and retailers, ensuring that the Tax Free Shopping experience is simple, seamless, and satisfying for all.

[1] Global Blue data: February 2024 to January 2025

[2] Last 12 Months data (March 2024 to February 2025)